Operation support
We ensure optimal continuous operation so that you can concentrate on the future of the project.
Our ingredients
Hosting
Cost-effective website operation according to agreement, preferably with platform.sh and integrated into our update automation.
Documentation
The complete primer documentation to complete tasks independently.
Warranty
Fixing bugs in the Primer standard functionality.
With maintenance contract
Security updates
Critical updates are immediately installed by us.
Upgrades
We update all instances regularly and you get the latest features.
Staging Environment
You test upgrades on a staging environment before we release them.
Bugfixing
We fix emerging bugs, e.g. also problems with new popular browsers.
With Service Level Agreement (SLA)
The specific services vary depending on the agreed service level.
Active monitoring
Monitoring of individual instance and proactive intervention.
Support
Personal response to enquiries e.g. via tickets, mail or phone.
Bugfixing
If necessary, troubleshooting of your individual application.
Optimizations
Adapted to your needs, e.g. improving the performance of the individual application.
Documentation
Updating of the individual documentation in case of adjustments.